Cancellation Policy

We Require 48 hrs Notice To Reschedule or Cancel

At Skin City Spa, value is placed on your booked appointment.

We require a minimum 48-hour notice to accept an appointment cancellation. This timing helps us provide another patient with an appointment. 

We understand that appointments may require rescheduling and/or cancellations.  However, patient cancellations and appointment no-shows detract from your care and contribute to delays in other patients receiving their skin care treatment. 

Accepted methods to notify us of an appointment cancellation are phone, phone voicemail, in-person, or e-mail.

Appointments that are cancelled, missed without 48-hour notice or No Shows a $150 charge applies. Once the fee is received, you will be booked in at the next available appointment time. If payment is not received, you will no longer be accepted as a client.

We do not take booking deposits however, when booking online your credit card is required to reserve your spot. Payment is due after your service.

 You will receive confirmation reminders via text and/ or email days before your appointment time at which point you can make changes, reschedule or cancel your appointment.  

Please use the booking app to make changes to your appointment.

LATE

You will have a grace of 15 minutes, please call us asap to see if we can still perform the service. If we are not able to perform your service, your appointment will be cancelled as to not interfere with the next person’s appointment time, you will be billed $150 for the missed appointment. 

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